FAQ section

Account opening questions

How Can I open an account?
Click on a Register button in order to proceed with the account opening procedure. The process consists of a several steps, such as verification identity confirmation and filling the form, but do not worry, our team will guide You through.
What documents do I need for opening the account with Offcal?
During the account opening procedure the ID card, passport or similar identity identification document will be needed to start with. Additionally more documents might be needed depending on the account type and services subscribed.
How long will it take to open an account?
Usually the account opens within one day and You can instantly use our services.
How can I fund My account?
You may fund your account using wire transfer, debit cards (Maestro, Visa Electron) and credit cards (MasterCard, Visa).
Are there any geographical restrictions for opening the account?
Currently, these countries are: Afghanistan, American Samoa, Angola, Bahamas, Belarus, Botswana, Burundi, Cambodia, Central African Republic, Chad, Congo, Cuba, Democratic Republic of Congo, Equatorial Guinea, Eritrea, Ethiopia, Ghana, Guam, Guinea Bissau, Iran, Iraq, North Korea, Lebanon, Libya, Mali, Nigeria, Pakistan, Panama, Puerto Rico, Russian Federation, Samoa, Saudi Arabia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Trinidad and Tobago, Tunisia, Venezuela, Yemen, Zimbabwe, USA (some states).

Legal, regulations and tax questions

Will the Offcal follow MiCA (The Markets in Crypto-Assets) regulations when it steps into effect?
Yes, Offcal is keeping all the AML / KYC, crypto-assets issuance, trading, and related services according to MiCA rules
Can I request signed physical copies of Terms of Services, Privacy policy and other legal documents?
By the default all documents are signed and stored in electronic format, but it is surely possible to request signed physical copies of all of them
Do the Offcal reports to tax authorities about my transactions?
Offcal follows AML / KYC and will be a part of upcoming MiCA regulations participants, so in order to comply with all regulations, reporting on transactions would be made to the extent required by these programs

Trading related questions

What cryptocurrencies are available for trading?
The main cryptocurrencies for trading are: Bitcoin (BTC), Ethereum (ETH) and Digital Dollar (USDC), but we also can offer Binance coin, Cardano,  Solana, XRP, Stellar and others as well.
Where can I see current exchange rates?
All market exchange rates You can see in Your cabinet in the trading section in a real-time.

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